Privacy Policy
Chrissie Eve trading as Light Touch Aesthetics is committed to protecting your privacy. I understand the importance of ensuring that the personal information entrusted to me is protected and respected and I treat personal data in accordance with my obligations under General Data Protection Regulation, in addition to my obligation to the proper completion and management of clinical records.
Light Touch Aesthetics is registered in the Isle of Man with the Department for Enterprise Companies Registry. Company registration number: 030123B. The registered address is: Round Table House, Ronague, Isle of Man, IM9 4HJ.
This privacy policy sets out the basis on which any personal information I collect from you, or that you provide to me, will be processed. Please read the following carefully to understand my practices regarding your personal information and how the information will be treated.
INFORMATION I COLLECT FROM YOU
I may collect and process the following personal information about you:
Information you give to me:
Medical Records – Information must be collected as part of your registration with the clinic. This includes information such as your name, address, date of birth, e-mail address, phone number, next of kin and medical history. Failing to provide me with this information will result in me being unable to provide treatment.
Enquiries – I may record your details in order to track and follow-up on enquiries, in addition to scheduling appointments. This includes information such as your name, e-mail address or phone number.
Failing to provide me with this information for marketing purposes will have no impact upon the provision of your treatment.
USES MADE OF THE INFORMATION I COLLECT FROM YOU
When you provide personal information to me, the purpose for which you are providing the personal information will always be made clear.
Information you give to me
I may use this information for some or all of the following reasons:
To provide you with the information, treatments, products and services that you request from me
Internally, to inform decisions about my business operations or strategy
To notify you about changes to our service
To send you text notifications to remind you of any appointments booked with me
To contact you from time to time to market other services, treatments and products I provide and think may be of interest to you, based on your interests and preferences where you have made them known to me.
WHO WE SHARE YOUR PERSONAL DATA WITH
I take my obligations under the General Data Protection Regulation and my clinical confidentiality requirements very seriously.
Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment.
I may share your personal information with:
Other members of Light Touch Aesthetics staff (if in future they are employed by the business) as part of your ongoing care provisions, or for the purpose of analysing the business
Selected third parties such as pharmacies for prescriptive purposes in order to provide your agreed treatment. Opting out of sharing your information with these providers may affect my ability to treat you.
There may also be circumstances where I am under a duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime or my Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints.
YOUR INFORMATION
I cannot guarantee that the information you send us over the internet is secure, but once I receive it I will take all reasonable steps to protect the information you supply to me. Light Touch Aesthetics will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files.
Under the General Data Protection Regulation, I will only hold personal identifiable data for the maximum retention periods:
Job applications and unsuccessful interview candidates – 6 months
Employee Records – 6 years following termination of contract
Medical (Aesthetic) Records – 7 years following last appointment
Medical (GP & Hormone) Records – Indefinitely
Controlled Drugs Register or Prescription Information – 2 years
Marketing Enquiries and Emails – 6 months
Financial Records – 7 years
YOUR RIGHTS
You have the right to ask me not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, my ability to continue your treatments may be impaired.
You have the right to ask me not to process your personal information for marketing purposes. I will usually inform you (before collecting your information) if I intend to use your information for such purposes but I will only do so if you have opted in to receive such communication. In any event, if you wish to stop receiving some or all marketing communications from me, you can let me know by email to: lighttouchaesthetics@gmail.com
My website lighttouchaesthetics.com may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these website, please note that these websites have their own privacy policies and that I do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The General Data Protection Regulation gives you the right to access information held about you. Any requests should be made in writing to:
Chrissie Eve
Light Touch Aesthetics
Round Table House
Ronague
Isle of Man
IM9 4HJ
All records will be supplied in an electronic format within 1 month of receipt of the Subject Access Request.
All requests will be subject to the appropriate identification checks. Whilst there is no charge for the first copy of your record, I reserve the right to charge a small administrative fee for all subsequent copies of the same record.
CONTACT AND COMPLAINTS
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Chrissie Eve
Light Touch Aesthetics
Round Table House
Ronague
Isle of Man
IM9 4HJ
lighttouchaesthetics@gmail.com
You have the right to complain to a supervisory authority if you feel that I have breached the terms outlaid in my Privacy Policy. Complaints can be made to the Information Commissioner’s Office, Isle of Man Information Commissioner, P.O. Box 69, Douglas, Isle of Man, IM99 1EQ. Further information is available from: www.inforights.im